Frequently asked questions

Not directly today. Open Ask CA from any page, pick the ITR Filing category, and a CA from our panel files it on their account. We're applying for the ERI licence; once we hold it, you'll file directly through Chitragupt.

Today: ITR-1 (salaried, single house property) and ITR-2 (capital gains, multiple house properties, foreign income / Schedule FA). On the path: ITR-4 §44ADA (professionals on presumptive — consultants, doctors, freelancers under ₹75L), then ITR-4 §44AD (small-business presumptive under ₹3cr turnover), then ITR-3 (full PGBP with books of accounts). Until those ship, Ask CA handles business / professional income manually — we don't auto-file ITR-3/4 yet. ITR-5 / ITR-6 / ITR-7 (firms, LLPs, companies, trusts) are non-individual filers — likely a sibling product line down the road.

From your income heads. Only salary + single house property + small interest → ITR-1. Add capital gains, RSUs, multiple house properties, or foreign assets / Schedule FA → ITR-2. Add business or professional income → ITR-3 / ITR-4 (on the expansion path; Ask CA handles these manually today). The Tax Review shows which form and why — you never pick.

We compute your tax under both regimes side-by-side, then pick the one that costs you less. The recommendation comes with the delta (e.g. "old regime saves you ₹14,200"). You can override in Settings — the engine never hides the other answer.

Every number cites the document it came from. Every rule references the relevant section. Edge cases (Schedule FA mid-year residency, mixed regime years) are flagged with a note pointing you to Ask CA — we don't bluff.

For most salaried filers, Form 16 carries gross salary, employee PF, professional tax, 80C, 80D, HRA exemption, and TDS — everything the engine needs. We surface "where 26AS or AIS would add more" right next to the headline.

No. Real one-time unlock for the current AY. Refundable within 14 days if you haven't exported.

No. Pay once per AY. Next AY (2027-28) is a separate ₹249 (or ₹799 Pro Family). No auto-renew. We never charge your card without explicit confirmation.

Refundable for 14 days from unlock or until you export the CA handoff packet — whichever first. See the full Refund Policy.

Pro Family at ₹799 covers up to 6 PANs for one AY. Household head pays once; spouse + parents get the Tax Review unlock at no extra charge. Already on Self? Upgrade for ₹300 more. Each member's Inbox / documents stay private to them unless they explicitly share.

Yes — AI Q&A is live today on AI Self (₹499) and Pro Family (₹799). You get 5 questions/day, cited to your documents. On Pro Family the quota is shared across the household workspace, not per-PAN. On Self, top up ₹250 to add AI Q&A.

In India. Firebase Auth, Firestore, Storage all run in the India region (asia-south1, Mumbai). Your tax data never leaves the country.

We don't extract Aadhaar fields from your documents into our database. If you upload a document image (your Aadhaar card itself, for example) into the Inbox for safekeeping, it stays in your private vault — only you and people you explicitly share with can see it.

Yes. Settings → Privacy → Delete account. 24h grace window (cancellable). After that, every byte is permanently wiped from Firestore + Storage. You receive a deletion certificate via email.

Use the Grievance form with the appropriate category. Routes to our grievance officer with a 15-day SLA per DPDP §13.

Yes. Settings → Sharing → Invite a CA. They get an invite link to a read-only view of your confirmed documents and Tax Review. Scoped to the AYs you pick, revocable any time. Free.

Whatever they accept when joining: combined household Expense + Portfolio is always on (the family lens). Their personal Tax / Inbox stays private unless they explicitly share back.

India doesn't have joint filing — every PAN files its own ITR. The household view is informational: spot moves like "claim your father's senior-citizen 80D under your return."

ClearTax has a limited free ITR-1 path, but you hit a paywall the moment you need ITR-2, capital gains, or any extra schedule. We're transparent: free Inbox, ₹249 one-time for the full Tax Review.

The tax math is deterministic rules — no LLM in computation, parsing, or recommendation. The AI financial advisor (when it ships) is genuinely LLM-backed for "what if I refinance" / "how do I pay off my home loan faster" simulations. We're honest about which is which.